Terms and Condition

Terms and Conditions

By placing an order with us, you agree to the following terms and conditions:

1. Order Confirmation:

   • Most of our items are pre-order or made-to-order products, and is subject to availability.
   • Occasionally, we may have in-stock items or extra quantities available. It will be processed for shipment immediately upon payment confirmation.
   • Once an order is confirmed, an invoice will be sent to your email, detailing estimated processing times, pricing, and delivery arrangements.

2. Processing Time:

   • Pre-Order / Made-to-Order Items:
     • Firewoods: Processing typically takes 3–5 days, depending on current weather conditions and order size.
     • Spice Rubs & Sauces: Prepared in fresh batches to ensure optimal quality, usually processed within 1–3 days, depending on volume.
   • In-Stock Items:
     • Orders are processed and shipped promptly upon payment confirmation.

3. Pre-Order & Made-to-Order Policy:

   • All pre-order and made-to-order items are processed only after confirmation and, if required, payment.
   • Availability and processing times may vary based on order size and supply conditions.

4. No Cancellation Policy:

   • Orders for pre-order and made-to-order items are final and non-cancellable once confirmed. Changes or modifications cannot be made once processing has begun.
   • For in-stock items, cancellations are only allowed if requested before the item has been shipped.

5. Payment (for Bulk Orders) :
   

   • Full payment or a deposit may be required before processing begins, depending on the order type and size.

    

6. Shipping and Delivery:

   • Once your order is prepared, it will be shipped using your preferred shipping courier or delivery method of choice.
   • Shipping costs and arrangements will be discussed and confirmed during the order process.

7. Liability:

   • We are not responsible for delays caused by shipping couriers, weather conditions, or other circumstances beyond our control.
   • Any issues or damages during transit must be addressed directly with the shipping provider.

8. Contact Information:

   • For inquiries, concerns, or further assistance, please reach out to us at flavorlabfoodhub@gmail.com.

Thank you for choosing us and trusting our products!